I ask their customer service for help they gave me this message
"您好,客服零酱为您服务,该情况建议您可以拨打客服热线4006-520-300进行咨询,如果您之后对游戏有任何意见和想法,欢迎您随时联系我们,谢谢!"
I have many problems with this because This is a oversea number and I don't speak Chinese. Guess that what service can do for only a ripoff game.